If you forgot your password, follow the steps as below-

1. Click "Forgot password" on the Login page

2. Enter your email and we’ll send you a link to reset your password.

3. Click on the "Reset Password" option in the email and you will be directed to Ova wesbsite to reset your password

4. Once done, click the "Submit" button and you will be redirected to the main page once your password has been successfully reset.

We can offer to delay your next renewal date.

Kindly contact our customer care via live chat or email us at hello@getova.com.sg and our care team will attend to you as soon as possible.

Yes, you may opt to cancel your subscription before the next cycle starts.

Kindly contact our customer care via live chat or email us at hello@getova.com.sg and our care team will attend to you as soon as possible.

Our delivery is islandwide.

Delivery is $7 and discreetly shipped to your door. Please ensure you will be home to receive the parcel, or anyone to receive it on your behalf.

You may include special delivery instructions in the shipping note at check-out. Please note that we are not responsible for any loss or damage to the parcel. We will also not be able to change the delivery address once the order is approved.

Should the first attempt of the delivery be unsuccessful, we will contact you for re-delivery. There will be a redelivery fee of $9.50. To prevent this outcome, please notify us early!

For new orders:

Your order will be delivered within 4 hours from the time you complete checkout on your treatment plan. You'll receive the treatment plan once you've completed the medical consultation. For orders placed after 6pm, delivery will be the next day before 1pm.

For renewal orders:

Your order will be delivered on the same day as your subscription renewed.

Kindly contact our customer care via live chat or email us at hello@getova.com.sg and our care team will attend to you as soon as possible. Please note that we will not be able to change the delivery address once the order is approved.

Please ensure you will be home to receive the parcel, or anyone to receive it on your behalf.

You may include special delivery instructions in the shipping note at check-out. Please note that we are not responsible for any loss or damage to the parcel. We will not be able to change the delivery address once the order is approved.

Should the first attempt of the delivery is unsuccessful, we will contact you for re-delivery. There will be a redelivery fee of $9.50. To prevent this outcome, please notify us early!

Kindly contact our customer care via live chat or email us at hello@getova.com.sg and our care team will attend to you as soon as possible.

We accept Amex, Visa and Mastercard as a payment method.

You may update your payment details here https://getova.com.sg/account/profile Kindly log in to your account, click on 'My Profile' and enter your new/updated debit or credit card number under 'Payment Details'. Click on 'Save New Card'.

You may update your payment details here https://getova.com.sg/account/profile Kindly log in to your account, click on 'My Profile' and enter your new/updated debit or credit card number under 'Card Details'. Click on 'Save New Card'.

Once you've done that, kindly contact our customer care via live chat or email us at hello@getova.com.sg and our care team will trigger the renewal for you.

This fee covers the time spent for your medical provider to review your information, assess your suitability for treatment and to go over your personalised treatment plans with you.

Our medical team are reimbursed by the number of patients they help and 100% of the consultation fees go to our medical team for their expertise and time.

Because all our treatments are tailored for you, a teleconsultation by your medical provider is required before the treatment plan can be given to ensure it is suitable for your needs.

Your data security and confidentiality is something we take very seriously and we have taken significant steps to keep your data secure. All data is secured with TLS/SSL encryption.

Your clinical data and questionnaire responses are stored in our secure EMR (Electronic Medical Records) and can only be accessed by our medical team as part of your evaluation.

Video consultations are carried out on HIPAA compliant software, all consultations are taken in complete confidentiality between our medical team and you.

Your name and address will only be used for delivery purposes only and your treatment will be delivered discreetly direct to you.

We are not able to accept returns of medical products for reuse or resale once your order is processed. All sales are final.

You may cancel your subscription or change your next refill process date anytime before your renewal date.

Dispensed medication are non-returnable and non-refundable. All sales are final once your order is processed.

Out of consideration and respect of our doctors' time, if you do not show up for your scheduled appointment or decide to cancel with less than 24 hours notice, you will be charged 100% of the consultation fee.

Kindly contact our customer care at hello@sg.getova.com or whatsapp us here https://wa.me/message/HBQO5RIS3U7GO1

Our team may ask you for a photo of the damaged/faulty item for us to investigate further and we appreciate your kind cooperation

By MOH regulations, you are required to do video consultations with a medical professional for verification purposes and to ensure we are providing medication to the right person of legal age.

A copy of your ID is required when purchasing any medicine. This is to ensure that the treatment is given in the correct & legal name and are sold to customers of the appropriate age. Your personal data, medical history or ID will not be shared outside our secured system.

ID is not required when buying other items.

You can use your NRIC, passport or driving license.

To send us a copy of your ID, simply take a photo of your ID using your camera phone and upload the file.

Government ID is needed when purchasing any medicine so we can ensure the treatment is prescribed in the correct & legal name and are sold to customers of the appropriate age. Your personal data, medical history or ID will not be shared outside our secure system.

ID is not required when buying other items.

Our license is listed as ORA Clinic and our registered corporation is PX Ventures. You may head over to https://singapore-corp.com/co/px-ventures-pte-ltd to verify our UEN.

OVA is registered under ORA Clinic as part of the list of telemedicine providers. You may find us in this list below. https://www.moh.gov.sg/docs/librariesprovider5/default-document-library/voluntary-listing-of-direct-telemedicine-service-providers-6sep2021.pdf