Frequently Asked Questions

When should I see a healthcare professional for my skin?

You should seek advice when your skin is making you feel uncomfortable, either about how you look or how you feel. Talking to a medical professional can help you understand your options, prescribe treatments or give answers to any questions.


What are the differences between these products and ones I get can in the drugstore?

Our treatments are much more powerful and contain stronger active ingredients vs anything you can purchase in the store.


What are the different types of acne?

One of the most common is called comedones, often called whiteheads and blackheads. Blackheads occur when your pores dilate after getting clogged, whiteheads happen when pores seal up after getting clogged. These are non-inflammatory.

Another type of acne are papules and pustules. These are inflammatory, meaning red, swollen skin. These are caused when bacteria enters the skin.

Cystic acne is a severe form caused when pores get clogged deep in the skin creating large, painful bumps that can burst.


How long should I take oral antibiotics for?

These are typically used for short-term treatments, and you can expect to be taken off these products once your skin improves — but this is best discussed with your healthcare professional.